Complaint / Review
Macy's - Steven Skinner
Macys Allowed a company to add 9.42 on my credit card and will not remove it. New York New york

I applied for a Macy's credit card and when i got the first bill there was a 9.42 charge for something I did not purchase. On December 4th when I called Macy's I was told I would have had to check a box on the application to NOT get the credit protection and the 9.42 charge. They also said they could not take it off i would have to call 877-268-7857 and ask them to remove it. I told Macy's to close the account. I then called this number right after Macy's and I spoke with a rep who agreed to remove the charge.

I just got my new bill from Macy's and there is not a credit for the 9.42. I called macy's again and the guy said I would have to call 877-268-7857 AGAIN, but they are only open Monday-Friday. I told him to note the account that i was not going to call the 877 number again and if that 9.42 ended up on my credit report I would be going to the Attorney general with it.

This is a TRUE RIPOFF!!!

Betty *
Greenwood, Missouri
U.S.A.