On August 27th I received an email from DirectTV with an offer I could not refuse. I am a frequent flier on JetBlue Airlines. DirectTV offered new clients a $200 gift card if they signed up for their services before August 31st.
It was a very good deal, because I had called DirectTV prior to this to inquire about pricing. How coincidental, not? I called the number in the email I needed to call, and because I wanted an international package, the representative transferred me to someone else. I did not think it would cost me the gift card and months of headaches. $200 may not seem like much to someone, but for me it was a lot. I definitely would use it for my travels.
Two months passed and I never heard back from DirectTV regarding my gift card. I called and was told there is no such thing and they do not know of the deal. So I printed a copy of it and faxed it over to the representative I was talking to on the phone, as proof.
One month later I got a phone call stating that I was not eligible because I did not call the number listed. Although I called the number on the paper, no one seems to be able to get to the bottom of it. I spoke to someone on December 26th or so and was told that there were several phone numbers attached to the offer and that the reps who approve these gift cards are not utilizing the information. So she said I needed to write a letter to corporate with an explanation and I should be all set.
On January 18th I called them again, as I had not gotten any response from the company. It has been 6 months now and I am still in dispute over a lousy advertisement they made to cover their bad image. I called and once again was told that I was not eligible due to a wrong number. I do not know what to do at this time and need assistance in filing a complaint against DirectTV. Please help me ASAP. Thanks
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