I purchased a Jr. Drum set for my 8 yr old because he had requested a set from Santa. The package arrived 2 days before Christmas but never inspected the contents until Christmas Eve night when my husband went to put it together at midnight so that it would be out when my son woke up Christmas morning. Well, unfortunately, there were no instructions on how to put it together (mind you, it was in 200 pieces).
Needless to say, it was a very disappointing Christmas morning when the only thing my child asked for was sitting in 200 pieces in a closet hidden. When I contacted Kelly, the manager, she advised me that you have to request instructions on how to put together. So, it was my fault that the drum set didn't get put together.
I was so angry at her attitude so I requested my money back. She then said that I would have to send the drum set back at my cost and that she was going to take a 20% cut of my refund for a restocking fee. Heck, toothpaste comes with intructions. After much conversation, she agreed to send UPS to pick it up and only charge me 20%. Well, the UPS guy never came to pick it up. When I called her and advised her of the "no show" of UPS she called me a "Stupid B*ch" and hung up on me. I would never recommend this company for anything.
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