I am writing today to address my concern of money not being refunded as promised to me by various Verizon high speed internet reps. I made the fateful mistake of signing up for Verizon's DSL services off a Valupak coupon I received in the mail. This offer, promising 6 months free internet service (at a value of $21.99 monthly) with free modem, shipping, and activation, expired 10/31/08 so I wanted to take advantage of signing up for this service before the end of the month.
I signed up under the assumption that this coupon wasn't indeed misleading. I verified with the CSR why I was calling in to sign up for this introductory offer.
I was NEVER informed Windows ME wouldn't be compatible with their service. I haven't had internet service at my residence for several years and have an older Gateway computer. Only after $80.84 was debited out of my account was I informed by a Verizon rep that only Vista or XP are the operating systems compatible. I feel that I was led astray by false advertising.
I ended up speaking to multiple reps in India but had no success in ever obtaining internet service on my home computer. I was subjected to lengthy hold times and there was a language barrier struggle that resulted in very frustrating communication. I also spent more money out of pocket holding on their toll free lines for 30-60 minutes on average waiting for help. This caused a significant overage of minutes on my T-mobile cell phone bill. This is costing me an additional $50.00 out of pocket!
Here is my greatest source of irritation. $80.84 was debited out of my checking account without an invoice or a call that this was being done.in this economy where I live paycheck to paycheck, this nearly caused my account to overdraw.
Absolutely aggravated, I cancelled all service well within the 30-day money back guarantee. I called in and was informed by a rude CSR that my initial coupon was never honored since I don't have a home phone. She also stated that I was lying about using a coupon. Then, I was told that half of my money would be refunded on the bill cycle date of Nov. 13th with the other half being refunded upon receipt of their modem. November 13th passed with no deposit to my checking account. This led to yet another horrid experience with Verizon where I was told that the earliest my money could be refunded was now Dec. 28th. The reason? It could take one billing cycle. Even with your 30-day money back guarantee, it could take two billing cycles.
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