I had Verizon's home phone and high speed internet service for over 2 years in my previous residence. When I moved from my previous place of residence to my new residence, Verizon was no longer an offered service. So I called in and cancelled the service. I was told I would receive a final bill, but that I had direct payment so it would not be a problem, they would just have it billed from that.
Nearly a year later, I applied for a new account with their sister company Verizon Wireless only to find that I would require a gigantic deposit. So I did what any good consumer would do and checked my credit report. Lo and behold I have an unpaid final bill with Verizon California Inc.
So, I contacted them, got a hold of the collections agency, paid my bill and made them promise to remove the negative mark on my credit. It's nearly two months later and still no removal. I have filed with Experian and TransUnion to have the account removed only to have it come back as correct. I finally am having to correspond with Experian by mail and I hold on to hope that they will fix Verizon's error.
In the mean time, here I am trying to sign up for new cellular service and paying $400 a line for Verizon's mistake... Ouch! Too bad their wireless service is the best in the area.
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