I am fed up with Verizon. Within the last month, I have spent over 10 hours on the phone with Verizon. The live chat agents give no information and always tell me to call. The phone agents toss me back and forth between customer service, billing, internet, and escalation. And all I want is one thingits really so simple.
I want a bill sent to me. I want to be notified of the date and amount of the extraction. I do not appreciate the automatic payments. I pay my bills on time, always, but I understand that Verizon is in business to make money and will withdraw the money from my account.
I have been advised that I am unable to receive bill in the mail, because I must have both internet and TV service with Verizon. I do not understand why, but ok. I asked several agents to sign me up for the eBill service. They all transferred me to billing. The Billing Department then told me that I had to go to the Fios Billing Department.
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