I am a manager and business owner, and I am writing this complaint as such. I feel strongly compelled to lodge a complaint regarding the local Movie Gallery's treatment of it's longer-term clerk employees.
I have known many employees at this location over the last few years, and was a customer for many years prior. The movie gallery store in Englewood, FL is not busy anymore, as it used to be, having regularly visited this location for 4 years now. One apparent reason is that the new manager is quite clearly not a "people person, " as I have already witnessed personally a general attitude of laziness and condescending, disgruntled consideration towards both employees and customers. These observations are my professional opinion, and also represent the similar opinions of friends and acquaintances (and many other customers I am sure) who frequent this location.
Two longer term (perhaps 2 years) employees, both female, at this Englewood, FL location are being treated very unfairly by this newer manager, despite being the most competent at their work. These employees understand how to use the tools movie gallery gives them to generate higher numbers for their store. The new manager is preventing them from using these tools by implementing unwarranted restriction measures that serve no obvious purpose, and which appear to be hurting revenue from the long term customers. These two employees, though soft-spoken, both observably have management (or management-level) experience in retail. They are extremely people-friendly, expedient, logical, very good with customers and obviously good with generating revenue when given the right tools. They are the sort of employees who directly procreate a solid returning customer base.
The previous manager, who recently quit (this summer I believe), is a hard working person.in witnessing the energetic attitude towards her work, it is easy to see that she most likely elicited much more positive results from the store. I would be honored to employ such productive individuals myself, and Movie Gallery is very unfortunate to have lost such a person. I do know that her employees thought very highly of her as a manager, and that the atmosphere of the store was much more pleasant and friendly. I must note that the contrast between the old and new manager is immense - and this likely brings a problem of morale and motivation for employees affected by the change.
Having personally worked retail and seen firsthand the outrageous unfairness that often occurs, I feel obliged to speak when normally I would not. I am an advocate of fairness in the workplace and am deeply chagrined when I see this sort of behavior anywhere. These employees are good hard working people who, in my opinion, are being stepped on, having their hours cut (and being replaced by less competent people), their morale negated, and denied their ability to generate revenue for the store. I do not understand this manner of behavior, which is decidedly anti-employee, and hurts your company.
I am lodging this complaint in a public forum because people must be aware which companies permit the mistreatment of good employees. I have lost so much personally when in the past due to favoritism and incompetent managers. For me, it is very angering to see it occurring anywhere.
This is a very serious complaint from a person who deals with customers for a living. I expect it to be taken seriously and respectfully.
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