I am an employee of a Movie Gallery store and have noticed a trend not just at my store but at many others. Movie Gallery has a subscription service called PowerPlay where you sign up with a credit or debit card for a monthly fee to rent movies in the store, well...
Everyone who has wanted and tried to cancel the renewal charges have been charged on their cards even after canceling. The paperwork clearly states that you may cancel in the store or by phone and will not be charged. We've (employees/manager) had customers cancel a week after joining (you have to cancel at least 7 days before the renewal date in store) and we've personally canceled the subscription, but these customers come in showing us their monthly charge even nearly 3 weeks after canceling. There is no powerplay still on the account, and the records in the computer indicate that it was cancelled, but the money is still withdrawn. Even employees who have bought powerplay have fallen victim to the charge.
Now we have the phone number to deal with, 1-8-speak-to-us for people to call when they want to cancel within the last 7 days of the first month of powerplay, BUT, not only is there almost always a one hour wait on the hotline, but we've had customers and employees who have waited the ridiculously long wait and gotten in contact and had them cancel their subscription so there will be no charges on their credit card... And they still received charges.
I'm tired of dealing with the angry customers (who have a right to be, they did just get scammed) and I'm tired of being held accountable for pushing powerplay and selling to a ridiculously high goal just to keep my job. I highly suspect this is happening everywhere.
Seriously, do not get powerplay on your credit or debit card, you will be screwed if you try to cancel it.
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