I was waiting all day for two FedEx packages today, October 24. Here are the tracking numbers:
017136210916197
613596012269972
My address is on a very large and well-known street in Chicago (Irving Park Road) and the building has very clear numbers above the door. I left a note downstairs to ring the top buzzer outside (which also has my name) or to call me (and left my number) and that I would come downstairs immediately.
I received the first package before noon. The driver called me before coming to the building (from a nearby address) and I met him downstairs. This worked out great.
The second package never came so I went to the FedEx web site to track it at 5:30pm where it said the following, "5:01pm customer not at home or business closed." I WAS AT HOME AND THIS FEDEX DRIVER IS TELLING LIES! HE NEVER EVEN CAME HERE TODAY. There was no note. They are supposed to leave a sticker or a door hanger, but there was nothing.
I called customer service and they very nonchalantly explained to me that I would just have to wait till tomorrow. So now I have to alter my plans and spend another whole day waiting for this package!
This is a horrible, horrible service. There is not even a complaint field at FedEx.com, anywhere on the site, for customer benefit and quality improvement. It is quite clear that FedEx does not care at all about its customers.
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