I signed up for DirecTV in May '08, responding to an ad and a discount listed on my area AAA membership site for an additional $10 per month, plus an upgrade to a second receiver for free. The billing has been incorrect since day one.
I have called "Customer Disservice" 9 times. Each time they gave me a different excuse and said they would fix the billing. This has not happened. I am being overcharged, and now they are adding late fees. I have been paying the agreed-upon amount of $29.99 each month.
Each customer rep has promised me things would be fixed. Then, about the 6th call, they said I had not used a special number for AAA clients. No such number was listed on the AAA website, and the DirecTV rep acknowledged that it was not listed as a requirement. But this one said that if I called the special number she gave me, the bill would be fixed. I did, and the person at that number said I could not get the discount because I did not call them before setting up the account!
When I was finally totally fed up with being lied to, jerked around and sent on a never-ending round of various telephone numbers to call (which did not resolve my issues), I reported them to the LA Better Business Bureau. They had the nerve to say I was not getting the agreed-upon discount because I did not call the "special number" for AAA members.
Two things: I have since received flyers advertising a rate of $29.99. And I am disabled and in pain every single day. My doctor says stress is my worst enemy, but these "people" have caused me nothing but. I am going to the Attorney General's office and anywhere else I can think of.
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