Hiram Waste is not a very reputable company, do not use them, call IESI if you want good service and no hassle.
I have had constant frustration with Hiram Waste for years. It is my fault for staying with them, but I was unaware of the competition like IESI who provides better and a more reliable service.
My latest complaint comes in the form of Hiram's commitments to service. They bill for a three month period in advance of service. I paid my bill for the coming months of October, November, and December. The trash service is to be picked up on Mondays and Fridays, every week. At the end of the first week in October, every customer in my neighborhood had a taped letter on their trash cans that stated: "Due to employee issues and rising gas and landfill costs we will now only pick up your trash on Monday." There was no offer of a reduction in price or anything.
I called immediately to cancel my service.By the way, they never answer their phones. You always have to leave a message. I left a message on Friday, October the 10th, and everyday after for one week, repeating my name, address, and call back number. They never returned my call. The following Friday, October 17, they finally had a message that said: "thank you for calling Hiram Waste, if you have a complaint, please mail it to us." Very professional guys!
I have since called IESI and set up service with them. I have also filed a BBB complaint of the same nature. I suggest you look into this as well. I do not expect to receive a refund from Hiram for the service I will not use, even though I have stated my cancellation request to them several times. I also expect them to send me another bill in December, never pick up my trash can, and bill me for late fees. Hiram, if you read this: I have canceled my service! Please come pick up your trash can NOW!
Also, in the past, I had a trash can wheel break. I called to report this and to request another can. Once again they would not return my call. Two weeks later I called in and left a message posing as a potential "New Customer", they called me back within 20 minutes. (I suggest you use this method as well, if you need to speak with an employee) After explaining my frustrations and listening to empty excuses (one being a wrecked truck), I finally received a trash can another two weeks later. The funny thing is: the very same day I got a good trash can, a house, two blocks down, had one out front with a broken wheel. And their broken can just so happened to have the same paint stain on the left side that my old one had.
People: take my advise: do not do business with these people. They do not care. And I'm sure, just like other complaints on this website, an anonymous employee for Hiram will post a rebuttal "remembering my exact complaint" and will make up excuses as to why they did nothing wrong.
At the very least, put it to a test: give them a call, before signing up for their service, you'll see what I mean.
Picture this: You call Pizza Hut, order two large pizzas. You pay 15$ over the phone and wait for delivery. The delivery man shows up with one pizza and says: "Sorry, gas costs too much, you only get one pizza, no refund for the other one either." How many more times would you order pizza from them?
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