Usacomplaints.com » Shops, Products, Services » Complaint / Review: American Credit Educators - Rip-off Fraud Liars Denve. #36422

Complaint / Review
American Credit Educators
Rip-off Fraud Liars Denve

On January 11 American Credit Educators (ACE) sent me a box via UPS. The very same day I called ACE and told them that I did not want the box and would be sending it back. I also asked how would they like me to send it back and I was told to cross out my name, write in the companies name and send it back.

I followed these instructions to the letter and wrote RTS on the front of the box.in January I began receiving collection notices from ACE stating that I owe 300.95 for merchandise that I don't have. I contacted ACE several times protesting that I have the package and each time I was being conflicting information.

In recent weeks I became dedicated to putting an end this dispute so in the late weeks of November I contacted ACE and told them again that the package was sent to them and I was not going to pay for it. I was told by an ACE to prove it when I asked how would I be able to do this the ACE representative told me that I could do so by using the tracking number from the label.

At the time the ACE representative gave me the following tracking number: 1Z811E8811645. Immediately after hanging up with ACE I called United Parcel Service (UPS) and attempted to track the package. UPS then informed me that the number was invalid and if ACE continues to insist that this is the correct number I was told to have ACE contact UPS. I then called back to ACE and confirmed the tracking number and relayed the information from UPS.

The ACE representative then told me that the reason the number was invalid was because UPS erases all information after 12 months and after that they have no record of the package. I then demanded to speak with a supervisor who then after confirming the tracking number told me that yes UPS does erase all the information.

When asked why then would the ACE representative ask me to prove that I returned the UPS package using this number the supervisor had no answer to that question.

The supervisor then told me that he would reduce the charges to $122 and if I just paid that amount the charge would be removed from my account. I then told him that I would not pay for anything that I know was returned to that company.

In the past, because I work during the times that ACE's phone line is open my wife had been the one keeping in constant contact and dialogue with ACE and there was no problem but after being told that their claim was being investigated ACE denied my wife access for a short period of time that day.

During one of the many calls I spoke with an ACE representative by the name of Jessica. To make sure that I had my records correct I asked Jessica several questions, two of them being

When had ACE made its first collection attempt and what do you do when someone calls and says they don't want your product? Jessica stated that when someone doesn't want their product they are told to keep the product in the same box and send it back the way it is.

When asked what does that mean she wouldn't clarify her answer but kept repeating that they tell them to just send it back. Then Jessica told me that when collecting a debt ACE notifies the person immediately when they don't receive payment but in my case it did not matter when the company tried to collect on the debt.

So I kindly told Jessica that if ACE is trying to get money from me for something that I didn't have especially since someone else was going to be asking me the same things I would need to have the answer to that and all my questions. Jessica then informed me that ACE attempted to collect on the debt for the first time on December 11 when they called and spoke with me at (312) 470-4693. I knew this to be false because the company had moved about almost six months before then and I had in fact stopped working for the company with whom that number previously belonged to. Jessica also went on to say that the Credit Card that came with the product had been activated and accused me of cutting the Credit Card up after I activated it.

In my past conversations with ACE they never denied the fact that the Credit Card had not been activated in fact I even made a phone call to the Credit Card company and they said they had no record of the card or its activation. Since Jessica was being less than truthful, evasive and in sometimes insulting with both her attitude and answers I asked to speak with a supervisor.

I was told by Jessica that the a supervisor was not available and that she would have one call me back since she already had my phone number. To that told Jessica that she did not have my phone number and that I would not give it to her.in response Jessica giggled and repeated back a number not knowing I was calling her through a third party call. After telling Jessica that it wasn't my number on the screen and tired of the continuing disrespect being shown me I hung up the phone.

Later that day I called ACE back and immediately asked the ACE representative to transfer me to a supervisor. This time the ACE representative told me that it was against company policy for supervisors to take incoming calls. I asked the representative when this policy came into effect and she asked me what did I mean. I then informed this representative an earlier phone conversation when I was transferred over to a supervisor.

The ACE representative then told me that it was by chance that one answered the phone when I called and when I told her that wasn't the case she informed me that she still couldn't transfer me to a supervisor so I again hung up.

I called again ACE this time I was transferred to the very same ACE representative that was denying my wife access to the account named Eddie. Despite my earlier dispute with Eddie I called him and informed him of my conversation with Jessica and the information she gave in regards to sending the package back. Eddie then told me that it was false information because they don't tell people how to send the product back and in fact because the package was sent on what was called One Way labels there was no way UPS would have accepted the package.

I immediately disputed this with Eddie but because this conversation was going nowhere, just like all the others, I left that topic alone and moved on to another issue. The second thing I took issue with was the timing. I asked why would any company wait a year before they collect on a payment. I was then told that the Credit Card company with whom they used to be associated with, decided to split from their company and it took them just that long to go through their records.

I then asked Eddie to confirm the tracking number repeated back to him. To my surprise Eddie told me that this in fact was the wrong tracking number, 1Z81010E0808116845 and not 1Z811E8811645 was the correct tracking number. Eddie and I both agreed that it was funny, if not suspicious that here I am trying to get a problem taken care of and I was given the wrong tracking number. I assured Eddie that I would call UPS with the tracking number and see if they have any information on the number and that I would call him back.

I called UPS and was told this time that the tracking number was coming up as being reused and they had no information on the package in question. It was during that conversation that I inquired about One Way labeling and UPS informed me that was no such thing. I called ACE back and requested to be transferred over to Eddie. I was put on hold and after five minutes I hung up. Several minutes later I called back and the same thing happened. I have not contacted ACE since.

During one of the phone calls in between speaking with Eddie I encountered another representative by the name of Jessica. I kindly explained to Jessica the problem and she laughed at me saying that I need to prove that what I am saying is true and when I told her about the timing problem Jessica then said that it did not matter when they tried to collect on the debt in the end I would end up paying or it would be on my credit report.

I then asked Jessica if I could speak with a supervisor she told me no but if I gave her my number she would have one call me back I then told Jessica that I did not want to give her my number cause I didn't want the company calling me all the time. Jessica again laughed, repeated to me the number of the phone I was calling from and mockingly stated that she already had my phone number and ACE could call me anytime they wanted. Till this day I still get in pit in my stomach everytime the phone rings... I just pray they never call.

With every phone call it seems that I am being meeting with attitude, getting a different story or, just plainly getting the run-a-round. This is just further proof that either the company is in so much disarray that the records are inaccurate or someone is purposely giving out misleading and deceptive information. I do appreciate you taking my complaint and I hope that this matter is taken care of but I will state that I am not paying for anything I don't have.

I have just recently went online to research ACE or United Credit National and I have found that the same instructions that they have given to me they have given to other people although I was told by an ACE representative by the name of Eddie that no instructions are ever given on how to send their products back.

January
chicago, Illinios 60628, Illinois
U.S.A.


Offender: American Credit Educators

Country: USA   State: Colorado   City: DENVER
Address: 2000 S COLORADO BV

Category: Shops, Products, Services

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