I purchased Proactiv solution in February paying $19.95 for a special offer. I didn't like the product that much and after a couple of week discontinued it. The following month I received a package from them and was surprised. I called up customer service and told them that I hadn't ordered their product. The customer call representative was pleasant and informed me that I had a membership. I told him I didn't remember signing up for one and as I really don't want the product. He tried to persuade me to continue the membership but I politely declined and told him to cancel the membership. I also asked him if I was already charged for the product. He told me they hadn't yet charged me for it and that I had time till May to send back the package. I asked for my membership to be cancelled and wrote down the cancellation number. I also asked him to send me an email. However, he declined and I should have known then that something was not right! The following morning I promptly went to the post office and returned the product and also asked for a tracking number. It was a standard delivery. After a few days I looked at USPS website to see if the product had been delivered. It said it had been so I threw away the tracking receipt. I thought everything was ok. However, in May when I looked at my bank account closely I noticed that Proactiv had been taking out money since March. For a total of $68. I immediately called the customer service and informed them that I had cancelled my account and returned the product. The service representative claimed that they hadn't received the package and that I was being charged for it. I disputed this and she asked me for my tracking number. Unfortunately, I had thrown it away by then thinking this was all settled! Also, what I don't understand is that the representative I spoke to when I cancelled my membership said nothing would be charged on my account till May and I had time to send back the package within 90 days. Any charges would be made after May. However, Proactiv continued to charge me monthly. Since she refused to do anything about it I called my Bank and disputed the charges. I gave them my cancelation number and any other information. The Bank representative told me that since I didn't have a tracking number on me I should be aware that the dispute might not be successful. I said this was completely understandable. They put a temporary amount back in my account and said that if they were unsuccessful then they would withdraw the money from my account. I said it was perfectly fine. I also cancelled the card with which I paid Proactiv and ordered a new one. Since, no money was withdrawn since I once again assumed everything was settled. This was way back in May. Unfortunately, I received a mail from Proactiv asking me to pay the $68. Once again I called the customer service representative and she told me BANK OF AMERICA HAD TAKEN MONEY FROM THEM IN THE DISPUTE AND HENCE THEY WERE CHARGING ME!!! I was speechless for a minute and tried to explain to her that the reason why BOA had disputed the charges was because the charges were fraudulent in the FIRST PLACE! Once again the keep telling me that they haven't received the product and once again I had to explain myself! I am not going to pay them a DIME as they are making false claims! I wish I had kept that tracking number receipt. But I am going to file a complaint against them in the consumer court!!! Moral of the story never ever ever buy from this company! They are big frauds! There is a reason they are still an infomerical!!!
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