I purchased a Toshiba laptop in April from Office Depot in large part due to the $185 in rebates promised - $50 from Toshiba and $135 from Office Depot. I received the rebate from Toshiba promptly and a card from OD saying I hadn't purchased an item on the rebate form (it clearly was) and they hadn't received the UPC (it was on the same sticker as the serial number). I resubmitted the paperwork, waited 90 days and heard nothing.
I called to check on the status of the rebate. There was no record of it arriving at the rebate center. I told the agent I could send the receipts in again. He said it was too late and there was nothing I could do to get the rebate.
This poor handling has soured me on Office Depot. It seems that someone in the actual company (vs. Rebate fulfillment center) should be able to do something about this. I hold this in stark contrast to a competitor who has a simple way to submit rebate requests on line, gives you instant feedback, and send out promised rebates.
0 comments