Complaint / review text:
I purchased a laptop at Office Depot in Studio City CA and they offered both a mail in rebate from Office Depot and HP for the same product. I mailed the rebate forms on the same day, and as of today HP says they have mailed my check out, and Office Depot says they have not received anything from me. To make matters worse, when you call their call center you get rude, obnoxious, foreigners who could care less about Americans and the rebates they deserve.
When I called them they said they had no record of me mailing them anything and that I should go back to the store and get the rebate form. I asked if I could download the rebate online and they said no. I went to the store and asked if I could get a rebate and they just looked online and ended up printing me out the wrong one and the correct one is nowhere to be found anywhere. I faxed everything I could find to the number the call center asked me to fax to, but I still don't have the original rebate form and no one can seem to help find it or print it.
I am going to try to go back to the store again to get this rebate form but seriously, I find it amusing that I mail both rebates on the same day but HP gets one and Office Depot does not, and of course Office Depot is the large rebate.