I purchased three L'Oreal Professionnel hair care products for a total of $71.69 (including tax) from Jol Salon on August 22. Jol Salon is authorized by L'Oreal to sell their products. I tried to return the unused items three weeks after purchase (Sept 11), with the receipt, unopened, in their original packaging, and was refused a refund.
The L'Oreal company website states the following:
"Thursday, July 10
Quality Guaranteed Only in Salons -
We have great news. Because of the confidence we have in our products, for the 1st time ever, we are offering a QUALITY GUARANTEE on L'Oral Professional Products Matrix, Redken, PureOlogy, L'Oral Professionnel, Artec, Krastase, Shu Uemura Art of Hair and Mizani. If you purchase our products at your local salon, spa or online from L'Oreal Professional Salon Products websites and you're not satisfied with their performance, return the product with a receipt within 4 weeks for a full refund."
http://davidcraggs.com/
The Jol Salon refused to honor the product guarantee as stated above. Jol Salon had no return policy posted any where visible to consumers as required by California Civil Code section 1723."The policy must be displayed either at each entrance to the store, at each cash register and sales counter, on tags attached to each item, or on the company's order forms, if any. A return policy printed only on a receipt, for example, is not sufficient. If a store violates this law, the purchaser can return an item for a full refund within 30 days of purchase.."
I do not want the products. I did not use the products, not that it is required by the manufacture to be unused or unopen, only "if you're not satisfied with their performance."
I would like a full refund, not store credit or services rendered. I do not want to use the business again, I have lost faith in their business practices and policies after this incident.
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