I bought 5 bags for $5.00 with free coffee mug set. Signed up on website stating no obligation to purchase anything else. On website didn't say anything about a membership. They shorted me 3 bags of coffee. Charged me $20.00 for shipping. Then less then 2 weeks later charge me another $38.95 for 2 bags of coffee. Also when I purchase the items no receipt was given and no receipt was in the box of description of my order. Just a thank you unprofessional thank you on regular computer paper.
It stills shows on their website NO OBLIGATION, satisfaction guarentee (which told me that I must pay for the shipping to return it)
Under the link About US (there is nothing saying its a membership) (copy from website) SeattleCoffeeDirect is proud to offer you the best prices on the highest quality coffee from all over the world. We ship a variety of flavors straight to your door, ranging from our Gourmet House Blend to beans found only in exotic locales. Our goal is your complete satisfaction
On several pages later there is a link for details again no where on the website does it state "MEMBERSHIP"
Again they want you to pay more money out of your pocket stated below:
Refund Policy
We want you to be happy with your coffee order. If for any reason you are not satisfied with your order, please call us at 888-217-CAFE for a full refund. Customer service can be reached 10am - 6pm Eastern Time, Monday through Friday.
We cannot accept opened coffee, but opened grinders can be returned. Please send unopened coffee and grinders to:
Seattle Coffee Direct
990 Grove St., Ste. 204
Evanston, IL 60201
0 comments