I contacted Fathers Choice (Premier Family Services) about helping with a custody issue. Their pitch sounded decent. The took my credit card info and said that I would be charged ($98) once I watched a video they were going to email me and signed their "Terms and Conditions".
They charged me prior to me acknowledging anything. I called that day and had the charge taken off my card and cancelled any further business with them. They then charged me their monthly fee ($48.95) the following month. I called to get a refund. I was told that my account was cancelled and I would receive my refund in 3-5 days.
After a week and no refund, I called multiple times and was told that I needed to speak to a supervisor. At first I was put on hold for 45 minutes at a time waiting. Then I was told that my name and number was given to a supervisor and they would call me back. It's been over a week and I have called them over 200 times. I have not received a call back nor have I received a refund.
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