It was early December of I had asked for a digital camera for Christmas. After extensive research I knew exactly which one I wanted. The price was good as was the product so my parents went to Walmart to get it. However they found another one, it cosed slightly more and wasn't nearly as good. My father though assumed it would be better for the price, and he couldn't entirely remember which one I'd asked for. He brought it home and decided to ask my opinion of it rather than surprising me. I read the box and told him it was a rip off and I'd go back with him to show him which one it was that I wanted.
We got to the store and returned it, the woman takes it into the back, then returns to tell us the box is empty, and we aren't being refunded. I wouldn't have imagined, it was heavy so I didn't think twice about looking, the seal hadn't been broken to my knowledge, apparently there was a tripod in the box or something that was making it heavy. I fully understand that the situation looked suspicious from her point of view, but we had no idea what was going on. So we asked to speak to the manager. He came out and we explained to him that we honestly didn't know what was going on and we certainly didn't steal a camera we didn't even want to begin with. He continued to tell us there was nothing he could do. The camera had been locked in a case and it wasn't the display or a shipping problem so we had to have taken it. My father told him once again that we didn't and perhaps he should consider the fact that one of his employees did and that the customers aren't always to blame in situations like this.
This didn't seem to go over well with the manager, he then told us 'I have it on tape, we saw our sales associate pull it from the cabinet, take out the camera, show it to you then place it back in the box.' My father stated that this never occurred and he wanted to see this video tape. The manager repeated what he'd said to us and once again my father asked to see it. He made up some mumbo jumbo about it being confidential and that he didn't have to show it to us.
After a good 40 minutes of arguing with him he finally gave in and refunded us. I am fully aware that people do things like that all the time to rip places off, but to make up some bull about a tape highlighting a situation that never occurred is just wrong. Especially when it comes to covering up for one of his employees, we aren't dumb we know employees steal stop trying to rip off a customer by blaming it on them.
As we were leaving my father thanked him and said 'I don't know if you believe me or not, but I'm telling you there's a problem within your team.' The manager responded with, 'I know.' The way he said it made it seem like he'd been aware of it for a while, but in denial.
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