I have written this letter several times today and I am just not ready to quit until the CEO responds. I am really fed up with companies that have different pricing policies across their own stores and refuse to meet the other store's price. It is so infuriating as a consumer to try to piece together the sets or obtain the correct sizes without having to battle a companies' internal price-wars.
The fact that an item is or is not on sale and to what degree of markdown it has shouldn't be the issue for a consumer if we are shopping at a particular department store chain. I keep getting the same response from the guest relations department at this store but I keep insisting that my letter be forwarded to the CEO, Robert Ulrich but to no avail.
I have spent more time and energy than I want to on this but here is my story. I bought a king-size comforter on clearance at a Target store but preferred the queen size. I called another store which had the comforter in the size that I wanted and they wouldnt hold it so I went to the other store - they still had the queen-size on the floor. They had a different markdown on the item which was identical to mine except for size and refused to meet to prices at the other store or exchange it without charging me the higher markdown price that they were selling them for.
The store manager was not helpful and neither was the guest relations personnel.in fact they were somewhat rude. As a customer, I expect consistency. I did not walk into Macys and ask them to exchange an item from Lord and Taylor. These are two Target Stores in the same city and the items were exactly the same except for size. As a customer, this was totally unfair to me to fall victim to whatever competition this company has between its own stores that it cant be consistent with prices or meet the prices of its own stores. If they want to operate as silos, they should call themselves different names as TJMaxx and Marshalls have done.
I am very angry and vowed to post my experience in newsgroups, etc. So that others can let companies know that we as consumers have choices and voices. I was told by the Guest Relations phone-line that it was the highest that I could go with my complaint. This, in and of itself was very insulting as a consumer. When will providers of goods and services learn that without consumers there is no corporation?
I suppose what I want is that Target provide consistency to the customer when it comes to pricing. We dont care if it clearance or not. To us, it is simply your merchandise. If we are willing to drive all over town to give you business, they should at least acknowledge the effort by meeting their own prices. Right now, I have three different sets of this particular group (in different colors) but the experience left such a bad taste in my mouth, I dont see myself shopping at a Target again for a long time, if ever. I could not believe the lack of customer service throughout the company, especially the Guest Relations dept.
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