Why do they give this telephone # to help fix Internet problems? Their "technical assistance" is ABSOLUTELY no help!!! The people who man this station know little to nothing about the functioning of Internet, but they try to "bluff" their way thru—wasting my time!!! This has happened on multiple occassions!
This AM i could not access the Internet&so I called (silly me!). They had me check to see how many lights were blinking on the modem, and took me thru a variety of useless manuevers involving the "Control Panel"—reporting to them each word that the site indicated. They then said that I had a problem and that they would have to send someone out to repair it. When I questioned them as to the cost (they did not offer the informatiom), they said I had to make an appoitment and it would cost around $35.00 plus the amount it cost to repair defective material! I declined.
Later, I was talking to my brother who said I simply needed to pull the plug on the modem, give it approximately 3 minutes to "reset", then plug back in.
I did, and it has been working fine since then!!!
Why ever bother with their "tech help". How can you expect someone who is pulled off the street, to be ablr to help with "tech. Problems"???
Don't bother with "tech. Help" if you use Charter&go to someone who understands computers!
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