I have been using charter digital cable and internet for quite some time now. I upgraded my account with them to start getting their 3M internet service. I upgraded from 300k to 3000k in other words.
The service was fine for the first month or two, but now the speeds are very inconsistent. My internet speeds avg in the 1000k area with a lot of time spend in the 500k area. This is less than 1/3 of what I am paying for and when I contact them about this they can do nothing. If they send a tech out my internet always seems to be working just great.
They explain that it may be due to traffic and that they can't do anything about that. Traffic shouldn't drop my internet down to 1/3 of the speed. I talked to the billing department the other night and he asked if I wanted a tech to come out. I explain I was tired of wasting half of my days off to wait for a tech to come tell me nothing and usually be rude while doing it.
The gentleman then got smart with me and asked what they could do if I wont allow a tech to come out. I eventually scheduled a time for yet another tech visit. The man then said if the tech can't help maybe I should upgrade to their new 5M service and if not then maybe I should look for a new service. You can't supply me with 3M how in the world can you give me 5M.
Anyways I think they can't handle the amount of customers in this area so if you have a phone line I suggest going DSL for now. They are too busy setting up their phone service to care about the quality of their other services.
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