I ordered a pair of boots from Aerosoles on their web site. Three days later I received an email:
We regret to inform you that OVERRIDE BROWN LEATHER 9.5M in your recent order, confirmation number 060144920, is currently unavailable to be shipped to you, and it has been placed on backorder. If you prefer not to wait until we can fulfill your order, you can cancel this item by contacting customer service at customerservice AT aerosoles.com, or by calling 1-800-798-9478. If the item is still not available to ship by 01/23/08, and we have not heard from you, the item will be cancelled automatically. If you do not want your order automatically cancelled on 01/23/08, you may request that we keep your order open and ship it as soon as new inventory arrives by contacting customer service. Even if you request to keep your order open, you still have the right to cancel the order at any time before it is shipped to you.
I called and requested to cancel the order. I was told I could not cancel the order because they are searching their retail stores to find a pair of the boots. I replied to the email they sent and pointed out the email stated I could cancel at any time as long as the order did not ship.
It has not shipped. I've been told I have to wait 2 weeks for them to try to find the boots then they may cancel the order. I reminded them of the email they sent stating that I could cancel and they said I cannot cancel.
I tried numerous times to resolve this problem through their customer service and was told the same thing, I had to wait 2 weeks. They refuse to honor their email and cancel the order.
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