SO I had service with verizon for quite some time and had downloaded many games, never had an issue with being charged for the transmitted data for the game download. You are warned that the download will incur data charges. However recently my daughter asked if she could download Guitar Hero, I looked to see what the pricing was It stated $4.89 per month or $11.99 for UNLIMITED use. I Told her ok she could purchase the unlimited use version.
Now what Verizon does not tell you, and after speaking with a customer representative you will not find this information out anywhere it is not explained ANYWHERE. Every time this game is played it is constantly downloading data and uploading data. I found this information out after I received a $512.00 phone bill for one month of service.
I contacted verizon and asked why is my bill five hundred dollars. The customer rep told me it was from data charges. I than asked for a data block to be put on the phone line she said ok no problem done. Next month I get another high bill I dont remember exactly how much But once again from Data.
So I call verizon back and ask how am I being charged data with a data block on the line this time the rep asks what games I have on the phone when I mention guitar hero she states "Ah thats why your still being charged for data, every time you use the game it transmits data", so why than didnt the rep tell me that last month when I called her reply "well I am sorry the rep you spoke with was not familiar with all our applications to stop the data charges you will have to remove the app from your phone. So thats what I did.
Now I am fighting these charges and of course getting no where. The customer rep I spoke to today says well it is assumed the customer knows how the application works before they download it. HOW no where does it explain it, and one of their HIGHLY TRAINED customer reps was not even aware of this so how in the world is the consumer supposed to retain this knowledge. STAY AWAY FROM VERIZON
I have been repeatedly ripped off by them over and over again they always seem to find a way.
0 comments