A week ago we purchased a new car equipped with bluetooth technology, so having been a tracfone customer for 5 years, I contacted their customer service to ask which tracfone would pair to the car. They checked and told me that Motorola W376g is the phone I needed to purchase. They told me that my minutes would transfer. I went out and after searching many places finally found the phone. I charged the phone and took it with me when we picked up the new car. The salesman tried for an hour to pair the phone and the car and was unsuccessful. Later I spent an hour trying. I was unsuccessful as well. I called Tracfone customer service again and was told that no, they had no phones that would pair with the car, but that an update was due to be sent any minute. I didn't totally believe them, so called customer service again the next day. This time they told me that the Motorola Bluetooth phone that I purchased would not pair to the car as it is blocked by the Manufacturer, and that is why Tracfone gets the phones cheaper. They told me that an update would come eventually but they had no plans or time frame as of now.
The phone is useless to me if I can't use it paired to the car as that is what I want to do. They did tell me I could purchase a bluetooth earpiece and use it that way, but I don't want to do that. From the time I first called them I made it clear that I wanted to Pair the phone to the car. I have several friends who have paired their phones to my car in just seconds, although their carriers are not Tracfone.
Fortunately the store I purchased my new bluetooth phone from was willing to take it back, and I purchased a new AT &T phone and contract and was able to pair the phone to the car in seconds. Then I called Tracfone to tell them that I wanted my 1075 minutes put back on my old phone. The minutes are good till 12/23/08, but I was told that they could not be restored to the original phone unless I bought more minutes. I am not going to give them a dollar more of my money. I have called Tracfone 6 times now. I have emailed them. I am told to call their customer service, which I have done. I get people who speak minimal English. I can hardly understand them. I ask to speak with a manager, and they just give me another customer service person. I was connected with a manager one time, and was cut off in the middle of a sentence. I have been cut off during several of my conversations. I no longer want to speak to them. Now I want to report them for theft of minutes and incorrect information. They love to say that I am a valued customer and they appreciate my business. Well they no longer have me as a customer and I will never give them anymore business. I will do everything I can to let others know what poor customer service they have. This whole thing began when I called them to get direction as to which phone I needed in order to pair with my new car.
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