I've been a dissatisfied Tracfone customer all along, about a year and a half now, and I'm a guy who's not very difficult to please.
My first Tracfone was a Motorola Model 120-t that I bought at Dollar General for $20 in 2006 and it never worked very well in my area. I had to leave the house and drive to high flat ground to make calls which, was ridiculous. I was stupid enough to put up with this for over a year, adding air time when I had to or else lose my phone number, until I had 460 unused air time units, which was worth about $200 at $25 a clip. But I was still unable to make or receive calls except in areas where I did not live. Go figure.
I thought the network service would improve but it didn't and I eventually let my service expire with all those unused minutes on them. Then Tracfone emailed me, asking me to come back as a customer. When I did, they told me my Motorola 120-t was no longer compatible with my area and that they would send me a replacement cell phone at no cost to me. This turned out to be a reconditioned Motorola C139 cell phone. I had a very, very difficult time getting Tracfone to transfer the 460 unused air time units to this new phone, mostly because the Tracfone customer service reps did not speak or understand English very well.
Well, the C139 got a better signal but the battery wouldnt recharge. So Tracfone sent me a replacement battery for the C139 and it also wouldnt recharge. When I complained to Tracfone about that, they sent me an email offering a Motorola V170 and 120 air time minutes for only $29.95. But I havent bitten on that hook because why would I want a third Motorola cell phone that will not work? So, Im out the original $20 for my first Motorola 120-t cell phone and approximately $200 for nearly 500 units of prepaid air time I currently still have.
When I contacted Motorola about their defective cell phones, they emailed me back and told me to deal directly with Tracfone. Tracfone is a rip-off and a sorry excuse for an American business and I hope someone, somewhere makes them pay the penalty for running a crooked business without any regard for customer satisfaction or for doing the right thing. Also, Motorola cell phones are defective pieces of junk. How they stay on top in this business is totally beyond me.
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