I have made couple of purchases with Buy.com in the past, but I never had to contact them at all so never knew that they don't have any customer service. Last month I saw their newsletter that they are giving a External Hard Disk with big mail-in-rebate. The price attracted me so I ended up buying one. Mail original packing slip with UPC code was requirement for rebate.
When I got the VOX hard disk the packing slip was for some other person and for some other product. Mistake happens, so I mailed the customer support (as they didn't have any tele contact) to send me a copy of the right one. No response in next two days, so I send a reminder, guess what no response.
I mailed third time to get automated response. Only to hear that mail is not clear. With no way to contact back to clarify, it was like I dont get it, GOODBYE.
I again mailed fourth time on site, making it as clear as possible. NO RESPONSE.
Mailed fifth time, by then part of me knew that I am not going to get any thing from this company. So I wrote full of anger that I am not going to buy any more from them. Its there mistake and they should help me out.
This time I got a response HURRAY, they are looking into the matter. 10 days past but no more reply, I guess they have to dig seven-feet to get a copy of packing slip from its grave. Which being in business I know that takes one click to Mail / Fax / Email a copy of packing slip.
The company has framed them self as a big corporation, but originally they are a pathetic organization which dont even have a customer support. I still feel lucky that at least I got the Hard Disk, otherwise who I would have been crying to.
So everyone buy from BUY.com. Best of luck.
0 comments