I have made couple of purchases with Buy.com in the past, but I never had to contact them at all so never knew that they don't have any customer service. Last month I saw their newsletter that they are giving a External Hard Disk with big mail-in-rebate. The price attracted me so I ended up buying one. Mail original packing slip with UPC code was requirement for rebate.
When I got the VOX hard disk the packing slip was for some other person and for some other product. Mistake happens, so I mailed the customer support (as they didn't have any tele contact) to send me a copy of the right one. No response in next two days, so I send a reminder, guess what no response.
I mailed third time to get automated response. Only to hear that mail is not clear. With no way to contact back to clarify, it was like “I don’t get it, GOODBYE”.
I again mailed fourth time on site, making it as clear as possible. NO RESPONSE.
Mailed fifth time, by then part of me knew that I am not going to get any thing from this company. So I wrote full of anger that I am not going to buy any more from them. Its there mistake and they should help me out.
This time I got a response “HURRAY”, they are looking into the matter. 10 day’s past but no more reply, I guess they have to dig seven-feet to get a copy of packing slip from its grave. Which being in business I know that takes one click to Mail / Fax / Email a copy of packing slip.
The company has framed them self as a big corporation, but originally they are a pathetic organization which don’t even have a customer support. I still feel lucky that atleast I got the Hard Disk, otherwise who I would have been crying to.
So everyone buy from BUY.com. Best of luck…
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