In January of this year, I leased an HD receiver from DirecTV. I was promised 12 months of free HD access (normally 9.99/mo). As I pay my bill online, I do not get a paper statement. However, I checked my statement online today, and noticed that I had never received a single credit for the hd access, and had been charged $60 so far. When I called DirecTV about this, they told me their policy did not allow them to give me a credit, and all they could do was extend the free hd access for another 12 months. They couldn't seem to wrap their heads around my issue with being charged $60 fraudulently, and why I didn't feel that their giving me what they had promised (12 months of hd access for free) would make up for charging me $60 fraudulently.
You can't tell your customer you are giving them a service for free, then fraudulently charge them for that service, and expect to "make everything right" by giving them what you promised all along. At the end of the 12 free months of hd service, I could have decided I no longer wanted that service, and thus never be charged for it. After all, their HD DVR often doesn't record a show... For no reason at all. Completely unreliable dvr. But now, I've already paid $60. Simply starting the free 12 months of hd access now does not give me back my $60. And the supervisor that I was finally transfered to treated me like I was being completely unreasonable wanting my money back that DirecTV had stolen from me. Very rude.
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