DIRECTV has a really bad habit of charging customers for stuff you don't want or even asked for. I was charged for a stupid tri-pod (70 bucks) that I didn't need, they can mount the dish to ANYTHING but they said I needed it. If I want the dish mounted on the wall like I asked for I have to pay 50 bucks for them to come out again. They rip you off for everything, here's a letter to prove my point, they sent me this magazine and charged me 4.50 a month for over a year. See for yourself, my letter to DIRECTV and the response from them:
Good morning, my name is Andre M. For some odd reason you guys signed me up for your DIRECTV magazine and even worse charged me $3.99 a month without my consent. I never ordered this product and never authorized the charge to my bill. Please remove me for this unauthorized order, like I said I never ordered this magazine. And I'd like to be credited for all the times I was charged. Sorry for the trouble but this was never authorized. Thank you for your assistance. Andre
The responce from DIRECTV:
Response (Anthony D.) 10/09 08:34 AM Dear Mr. M, Thanks for writing. I understand your concern about removing and getting credit for the ACCESS DIRECTV magazine. Per your request I have removed ACCESS DIRECTV magazine from your account. This change should be reflected on an upcoming bill statement. You may receive a few more issues but your account will not be charged. DIRECTV is unable to credit for the previous months you have been billed for the ACCESS DIRECTV magazine. However, after reading your email and reviewing your account, I see that you are eligible for some complimentary programming. I've added two months of free SHOWTIME UNLIMITED to your account to compensate for the charges for the ACCESS DIRECTV magazine. We hope you enjoy your free programming. Sincerely, Anthony D. Employee Customer Service Catch up to 14 games every week this fall with NFL SUNDAY TICKET.
0 comments