I spoke with his customer service agent Garcia. He went over some of the specifics of the move and gave us a price quote. I stressed that my main concern regarding the move was that I could choose the specific date within a time window when I wanted the items delivered because we were going on a vacation that we had paid for a whole 7 months prior to deciding to move. He assured me yes on the telephone. The proceeded to charge me $689.10 deposit. Garcia assured me that I could choose the date I was available to take the shipment.
On 7/24/08 I finally spoke to the actual courier that would be moving my goods as Nationwide is a broker for moving services they dont actually own any of their own trucks. They then told me about all of this additonal things that I would be charged for that Garcia never told me about prior to me signing the contract. I was then told by the actual moving company that they would be back into GA with my goods on 7/25 because they were based out of East Point, GA. I then told them that my goods werent supposed to be delivered to me until after 8/4 because we would be on vacation and thats what Garcia told me. The moving company told me that I would have to work that out with Nationwide.
I spoke with 2 managers Cicely and Cheryl neither wanted to hold Garcia or their company liable for the storage fees that I incurred daily as a result of the lie that he told me.
The contract does not explicitly state that I HAVE TO accept service on the first date its available nor does it say that I can choose a specific date. However in the Rights & Responsibliities booklet that the federal government requires companies provide to the consumer it explicitly states that..." the dates or periods you and your mover agree upon should be definite." When I pointed that out to the manager Cheryl her rebuttle was that that law didnt apply to my move.
Nationwide Relocation Services has stated that they WILL NOT pay the storage fees I incurred as a result of Anthony Garcia's lying to me.
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