I found a stove on their site that i was interested in (two ovens) buying for my new house. After paying for the stove online costumer service called and said i would have to have a hood for this stove. I told the rep. My kitchen does not have an outside wall and it has two stories above the kitchen. I asked for a refund. The sales rep said they had one on ebay that didn't have to have a hood, and if i purchase that one they would refund the difference. I went to ebay and won that auction. A few days after the auction ending a sale rep called me again and told me that stove also had to have a hood. This was not disclosed in the auction and the rep told me it didn't have to have the exhaust hood. I told them not ship the stove and to refund my $, i could not afford to spend the extra $ to put a hood into my house and they had mislead me. The vp of the company made the decision to send the stove out anyway and i refused delivery. They then changed me a 10% restocking fee the shipping both ways and refunded the difference. I lost a little more than 1600.00 and have nothing to show for it.
This company also operates under peachtree traders.
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