Sub: Dispute with Moving Cost Inc A.K.A. Nationwide Relocation (888-362-9237)
Recently, I moved from Austin to Atlanta. And As per the contract Nationwide Relocation the moving company agreed to provide me household shipping scheduled on Mar 12th/13th 2008 and gave me an estimate of $2359.04 and the two transactions (totalling to $1570.82) took place as initial deposit for the agreement.
The movers did not show up on either of the date mentioned in the contract; instead another company called ADS Moving and Storage packed and shipped my apartment.
However, ADS Moving and Storage charged us $3099.87 and refused to adjust $1570.82. I gave to Nationwide Relocation. They in fact refused to deliver our stuff until I gave them $3099.87 in cash.
Upon contacting Nationwide Relocation about $1570.82; they told me (for the first time) that they are not shipping company but a broker firm and my initial deposit was their fee/commission. This is outrageous, if they were broker firm then they should have:
1) told me this to see if at all I am interested
2) fixed the commission from both the parties
3) taken the responsibility of overall move
4) paid our initial deposit to the actual moving company.
They did none of this except charging my card for $1570.82.
There is absolutely no reason that they could keep this money. It is ridiculous that now they are telling me the charge of $674.21 was the initial deposit I agreed on and $896.61 was for updating inventory on their papers. None of this makes sense. ADS Moving and Storage made its own list of inventory and bill of lading and they had their own billing system all independent of Nationwide Relocation.
Here is a chronological listing of events to rip $1570.82 from us:
1) Nationwide Relocation salesman contacts us about our move and gives us an not to exceed estimate and take $674.21 initial deposit.
2) They send us deliberately incomplete list of inventory that troubles us, so we contact them back about it and nothing happens for several days and moving date is coming close.
3) Finally another salesman updates our inventory and updates our initial deposit to $1570.82.
4) Nationwide Movers never show up, moving date is a history of 48 hours without the move.
5) ADS Moving company comes 12 hours prior to our flight time (we had an apartment lease ending on the same day).
6) Three movers of ADS company, my wife, 3 of my friends, and myself pack the apartment for 8 tireless hours and we rush to airport.
7) ADS moving company prepares its own inventory, bill and refused to adjust the money given to Nationwide Relocation.
8) Upon contacting Nationwide Relocation their representative tell us that if we do not give money to ADS of their billing they will not deliver our stuff.
9) Things get delayed by a day and ADS charges us another day of storage cost.
10) We give $3099 (the complete moving cost) to ADS and take delivery to avoid any further storage cost.
11) Now if we are asking the question where is our initial deposit? What wrong with that?
Nationwide Relocation claims of making bills, preparing list of inventory, updating inventory list, giving 76% discounts, taking deposits etc. Has absolutely no meaning at all. We never got any 76% discount mentioned in their response.
Nationwide Relocation never ever did anything related to our move, delays, lost and damaged stuff, and excess charges. They just kept the initial deposit and stand aside, and now suddenly they are a broker company.
I can almost see that they showing us terms and conditions, and telling that they have recorded our conversations on phone etc. But they will not answer the question: how initial deposit of $1570.82 becomes their fee including $870.61 just for updating list of inventory.
I have filed a report against them with BBB and I am going to file another with Federal Trade Commision.
Vishy
Atlanta, Georgia
U.S.A.
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