When I originally ordered the stair lift from Acorn to be installed in my father's house, I was told that it would take 4-6 weeks to be manufactured and installed. It took them 14 weeks to delivered and installed the unit. Meanwhile, they had required a 50% deposit of $6,000 dollars upon ordering. During the time that we waited for the stairlift to be installed, my father who is unable to walk, had to go without a bathroom for the 14 weeks. Acorn was unresponsive to phone calls and messages, it took them weeks to return calls and to update us on the status of the stairlift and installation. When the stairlift was finally installed on June 3, they were hours late for the appointment and to boot it was improperly installed. The stairlift is supposed to be design to work off of a battery unit in case of power outages or failures. However, during a power outage on June 14, only a week and a half after the lift was installed, the unit did not work. My father was unable to get up to his bedroom or the bathrooms on the second floor. More importantly reversed this situation, what if my father had been on the second floor and there was an emergency and he needed to get out of the house. He would not have been able... Because the unit was not properly installed and function as it was designed to. I have placed several calls to customer service to have a rep come out and repair the unit that they just installed. However, I am once again getting the run around with noone returning my calls, or getting a schedule appointment. All customer service will tell me is that oneone from technical support will get back to me, but they can't tell me when!!! This is a critical and hazardous situation, if a fire were to break out during the night or the power was to go out again and we had to evacuate the house quickly, my father would never be able to get out! We would never be able to get him off the second floor. This is potentially a life threatening situation, and I can't get anyone to return my phone calls or come out to repair the product that they just installed and is under warranty. You would hope that in matters that could potentially be life threatening that a company would be more responsive in correcting their mistakes or problems with their product.
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