The company in question here is 1lap2go.com, also known as comicverse (their billing name). The items they sell and their practices are described on the front page of their website:
1LAP2GO offers the largest variety of TOP QUALITY Licensed Nascar and Sports plus product at affordable cost to you! No inflated prices at this website! We value every customer and take pride in offering superior packaging, quick shipment, and friendly five star customer service. Licensed comic super hero, cartoon, & horror apparel are also available. A selection of unique huggable DAKIN animal plush and adorable beanie babies product line-up included!
On 12/12, I ordered two t-shirts from 1lap2go.com. On 12/14, they contacted my via email stating that my order was being shipped with only one t-shirt because the other was out of stock. I replied on 12/16 stating that I wanted both t-shirts, not just one (it was to be a father/son gift and wouldn't be the same if I couldn't get both) and that I was willing to wait for the second, but I didn't want to be billed for shipping on the second t-shirt since it was supposed to be with the original order. I received no reply. On 12/18, I sent another email stating that I had not received a reply yet and asking how they were going to handle the situation. I received no reply. On 12/19, I sent a more aggressive email stating that I would spread the word as to how bad their company was if I didn't receive a reply by the end of 12/20 business day. I received a reply that day stating that I would not receive the other t-shirt, and that according to their policy they DO ship partial shipments in the case of out of stock items, and that any other email contact from me would be set to auto-delete. This is a misquote of their actual policy, which is as follows:
ITEM AVAILABILITY
All products are in stock (unless indicated or ordered in large quantity) and available for immediate shipment. If your order contains items in stock plus items out of stock which are available from the manufacturer, we will hold the order until it is complete. At your request, we can send a partial shipment but you will be charged shipping costs for each shipment. Please note this request in the comment section of your order form. Please allow 5 to 7 estimated business days to receive your order.
Here you can see it clearly states that an order will be held until completed unless requested by the customer. I made no such request. Obviously this is false advertising.
All I was asking for was to have the second t-shirt shipped with no shipping cost due to the fact that I was under the impression by their policy that my order would be held if incomplete. The customer service representative was very rude to me in his email reply as well.
This isn't as big of a deal as some companies scams out there, but if your worried about your items getting to you they way you ordered them, I wouldn't recommend using this company. Especially if you are buying christmas gifts.
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