On Monday, October 31, I ordered 2 shirts from this company. On November 1, I received an email that I failed to enter the cvv code from the back of my card when I placed my order, therefore, my order had been deleted and I needed to re-order entering the proper code. When I logged on to my companies credit card site, and reviewed my account, it showed the company had charged my card $58.85. So I responded to the email by saying: "my credit card has been charged, please advise what this means."
I received a response that read: "Not correct the card was never charged by us."
Upon contacting my credit card company, I realized that I misunderstood, the card had in fact not been charged, however, 1lap2go had a pre-authorization on my account in the amount of $58.85, that they had not yet released. So I sent an email back that said: "I don't mean to be rude, but according to my credit card company you put a pre authorization transaction on the card in the amount of $58.85 on Monday October 31st and HAVE NOT released it, my card may not be charged, but you are in fact holding a pre-authorization on the account, either release it or send my merchandise. I would be happy to fax you a copy of anything you need."
To which I received the response: "Be NICE! You do not get what you want if you are rude!
Behind this computer is a human being. It pays to be
NICE, not rude! Why should we help you if you are
rude?"
So I phoned the company. The guy who answered the phone was nice and did explain that it is my company who has to release the pre-authorization, not 1lap2go. Upon contacting my company, they informed me that 1lap2go, could cancel the pre-authorization. The guy who answered also did tell me that he would let an email supervisor know about the email I received. On the website, I found another email address and emailed it inquiring how to report an email I received from their company. I received the EXACT same response that I posted above that started with the "Be NICE!..." so I called the company again and the same guy answered. I asked to speak to a supervisor, he asked what it was in regards to. I explained, he then told me that email was an auto email being sent out and there was a glitch in their system they were trying to fix and apologized explaining there was no malicious intent. I accepted this until I received the following email after telling them I intended to report this immature and unproffessional behavior: "Be NICE! You do not get what you want if you are rude!
Behind this computer is a human being. It pays to be
NICE, not rude! Why should we help you if you are
rude?
Customer service put this rude person on auto delete! She is a fraud that refused to put the cvv code yahoo rejected the order!
Thank you"
I can accept that I failed to put the correct cvv code and the order not being processed was my fault, however, I think calling me a "fraud" and responding to my emails this way was uncalled for. I seen several items on this website I had intended to order over the next few weeks as xmas gifts, but it appears as though customer service is not of importance to this company.
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