After ordering a hat online with 1LAP2GO, I received an order confirmation promptly. Sadly that was the only prompt/appropriate thing that would end up coming out of my experience with this company.
After waiting 4-5 business days (their website claims 2-3) I went online to check the status of my order and the shipping section still was blank. I went ahead and sent an inquiry via email to 1LAP2GO. Below is how it went word for word:
Me: Subject: Hat hasn't shipped yet
I purchased a hat on your website on March 30th. The status still says it hasn't shipped. Your policy says to allow 2-3 business days. If you don't count the day I placed my order, today will have been the 4th business day. Please let me know when this will ship. It is a gift that I need for Friday.
1LAP2GO: Without your order number we can not help you.
Me: 1lap2go-33688
1LAP2GO: Cancelled Reason: Could not be fulfilled
Me: What! Why didn't I receive an email or a phone call. Very bad business. Why couldn't my order be fulfilled?
1LAP2GO: We do not reply to rude e-mails.
Me: I will be reporting you to the better business bureau immediately. My email was not rude, if anyone is rude, you're reply with only a "cancel order" line and NO explanation is rude.
1LAP2GO: You do that rude human.
Me: Wow... Good luck with business moron!!!
1LAP2GO: Thanks, You are the moron.!!! Cc: Put this loser on AUTO DELETE.
As you can see, I don't believe I am in the wrong here. I clearly was asking for some answers in a polite way at first. I have never dealt with a company that was so immature. After seeing many other bad reviews/reports, I've reached out to my contacts at NFL, MLB and Nascar to see if they are even a licensed dealer, as my company is. So hopefully I will put a stop to or at least make them think twice before treating full paying customers in such a manner.
Do not do business with 1lap2go!
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