In a condensed version:
-Received a gas grill for Christmas; due to family illnesses and bad weather did not open box until April
-Open box, 2 pieces damaged. Call the '1-800' number, wait 30 mins only to find out I had to register this product online (nowhere is this mentioned in the manual)
-Call the 800 # back, order parts, wait a week
-Parts come in, start re-assembly, pull out another part, find damage.
-Call same #, only to find out I now have to contact Sears Parts & Service
-Call new #, order part, wait a week
-Part comes in, base assembled
-Attempt to place cooktop on base & that's damaged
-Call 800# again, they won't let me return it, (past 90 days) even though it's brand new, never been used.
-Schedule service call, wait 2 weeks
-Service man shows up yesterday, looks at grill and determines that 2 new pieces will have to be ordered
-Parts will come in within the week, but the repairman will be on vacation and will not get back here by 6/20 at the earliest.
-Numerous phone calls w/o help
-I've got a $400 unassembled gas grill in a box and they won't let me return this for the exact same model.
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