I was a potential customer of hh gregg. They are less than 1 mile from my home and my business as well. A recent incident changed my mind on using their services.
An hh gregg delivery truck, while delivering to a neighbor across the street from us, parked on my front lawn. Upon leaving destroyed approx. 30' of new lawn. I politely called the local store and was answered by a sales associate. I asked for a manager in order to discuss the matter. The sales associate was resistive in passing the call on to management or even giving me a name to speak with. After three unsuccessful calls i drove to the store and was met at the front door by two entry level associates that proceeded to question me and still refused to direct me to a manager. A third associate then directed me to another person and told me he was the store manager. This man was another sales associate. At no time would they help. I was beginning to become impatient and finally the sales manager (andy cooper) appeared from behind some appliances and was not only unhelpful but started to cross examine me as if i was in a court procedure. When i told him the drivers saw me and refused to stop after they damaged my yard. He said that i could not prove that. After a few more minutes of andy's refusal to help or refer me to the correct party and the deceptive hiding of the management prompted me to ask for a regional manager. I was told by andy cooper that there was not one.
The next day may 11th) i spoke to the regional manager mr. Brim. He sounded concerned but i still have a damaged yard and these employees are still at that store. Nothing was done. Recently a relative, knowing my situation and out of their own curiosity, visited the same store and requested a member of management and was met with the same deceptive procedure. This is apparently either a policy or accepted procedure of hh gregg.
I have not received a call back from the regional manager either. I was hoping to have a nice place to shop in our neighborhood but hh gregg, mr. Cooper and mr. Brim have convinced me that they do not have the customer or their community in their best interest.
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