My experience with this company was horrendous. The company's customer service is the worst service I have even experienced as they have an extremely difficult time in answering their phone and not calling back even though they promise they will.
In the latest example, today I spoke with Michael at 9:30 AM, who claims to be a manager and rudely told me that he would call me back after 3 PM without even listening to my situation. I told him that this was an emergency and that I had called twice already this morning and was hung up on the first time and left a voice mail the second time. I explained that after hiring them and unpacking I am missing a $250 digital camera.
He told me he could not doing anything at this time because he was not in his office. I found this strange considering I called their 888 number and thought that it was their office number. I don't believe that a good business should have the calls going from their office number forwarded to their cellphone as was the situation in this case confirmed by Michael. Currently it is 6:30 PM and Michael has yet to call me back.
Overall, their service in moving my things was terrible as they destroyed property in our new home and their customer service was even worse. Someone should look into their practice and others should be made aware of the type of poor service they will receive if they choose to hire this company.
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