I booked my move about 5 days in advance with Kim at ex 389 for a Saturday move on July 26th between 12-3pm I was told the company would call when leaving the office because the time started when leaving the office. That was ok with me. At 1 pm I got concerned and call the company. They said my name was not in the system and would not be moving me today. I had taken the day off for the move. I then called and left a message for Kim to please find out what had happened. She did call back within 30 minutes to tell me she remembers booking my move but the computer must have lost the reservation. She was very sorry about the mistake and got the branch manager on the phone. He also was very nice and promised that I would be the 1st move on Sunday and that they would arrive by 8am. He said that I would get a call about 7:15 sunday morning to let me know they were on the way. At 8 am again I got very concerned because I did not get there call. I called their 800 number and was given their local Vegas number. This is where the problems starts building. The man on the phone said he could not find my booking at 1st and that all trucks had gone out for the morning. He then said or made up the fact that he found my name and could PROBABLY have someone there after 11am. Maybe. I asked to talk to Ben the manager but he said Ben was too busy and was at the lake for the day and could not be reached. I asked for Ben's voice mail and was rudly told he did not have one. Probably not true. I expressed my concerns about still trusting his company and was told if I could find a better deal that I should go with that company. He was very rude before and more so at this point. He said the problem was Ben's and that he was not concerned. I said have a nice day and said I would call another company. I then again left Kim another voice mail. I explained that again she and her company had screwed me over and that I would complain to every Better Business Bureau in areas that they worked, I also explained that I ma in control of all yellowbook advertising and they will not be in future books with their ads and I am planning on leaving a poor report on Rip Off.com. I have taken two days off without pay for this move because this company had promised to move me. Now I must take a 3rd day off without pay and pay extra to another moving company because of the late notice.
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