I bought a display bag at the LV boutique in Fashion Valley Mall, San Diego, and when they realised I was going to buy, their attitude totally changed, and they DID NOT check the bag very well before selling it to me and told me it was the last one on the shelf etc etc so I bought it. Before they realised I was going to buy, they ignored me and my gf for a few minutes.
So I went home, and decided I still prefer Chanels - I wanted to return it it was just less than 1 week ago that I bought it, so off i went to the boutique. The SA told me no they could not accept the return, the BS they gave me was that there was a smell, I left a biz card in there (coz I took my stuff out to put into the bag) and I think a small strand of my hair fell in but i DID NOT use the bag out in public. I only put stuff in it to see how it will weigh on my arms.
SO, the first boutique said no with a lame reason. I went to another boutique, and I felt like a criminal. First, they looked, nothing was wrong with the bag, then they put it under lighting and then the SA called the first store, and they said they cannot go against another boutique, they hvae all sorts of excuses, if not a scratch (which I and my gf really could not see), there was a 'smell' so I will NEVER EVER purchase an LV again, I'm glad I spent less than $2,000.00 in there.
So beware, if you buy from LV, BEFORE they sell it, they WILL NOT check for scratches etc but when you want to RETURN it, they check as if they are in the forensics or something and they make you feel like a criminal
Well, I'm keeping the bag because I kind of like it but LV policy is deceptive! Beware!
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