In August I hired We Haul Moving and Storage, Inc to move the contents of my home approximately 4 miles. During this move the movers were unprofessional, taking breaks every 15 minutes to smoke, and not being careful with any of the items they were moving. I felt that I had to constantly keep an eye on them during the move. Due to this carelessness of the movers there were multiple items that were damaged, plastic storage containers broken or cracked, legs on bookshelves were damaged, but my primary complaint was damaged caused to a large very heavy wooden desk that cost me new about $1200. This desk was put up on it's end and left on a dolly in the driveway. One of the movers bumped into it, it came down on his back and I had to run to his aide to pull the desk back. This carelessness put gashes in the desk as well as crushed the corners of the desk.
During the move, the supervising mover claimed that he broke his hand and that he needed to call his boss, Ron Regine, to bring a mover to take his place. When Mr. Regine, President of We-Haul came to pick up his mover, I informed him of the damage to the desk and he assured me that there would be no problem I just needed to submit the paperwork for the insurance. He asked that since his workers only had about an hour left, could I settle the payment then because he needed to take his worker to the hospital.
Once I filed the documents for the insurance claim, Mr. Regine denied my claim stating that he did not remember me telling him about the damage I reminded him that we discussed it when he came to pick up his injured worker that he needed to rush to the hospital. He then stated that none of his workers needed to go to the hospital and if they did he would have remembered. I had tried numerous times to get this issue taken care and on numerous occasions Mr. Regine claimed that his workers did not cause the damage. I asked him to ask all of his movers, which I named by name if they remembered.
Mysteriously none of them remembered the desk falling on their co-workers back which all of them witnessed along with myself and my girlfriend they didn't remember their co-worker supposedly breaking his hand even though the other workers made fun of him for trying to get out of work and even though one of the movers bought my dining room set, none of his workers remembered the move. After numerous arguments with Mr. Regine, the only offer of concession was to touch up the furniture providing I release We Haul of any further claims, I refused due to his un-trustworthiness.
I finally filed a complaint with the BBB and Mr. Regine's response to my complaint was filled with lies and he did not acknowledge my response to his fabrications. Movers beware, do not use We Haul Moving & Storage in Keansburg NJ, they can not be trusted and you'll find yourself constantly supervising their work.
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