We found an advertised rental home, and rented it through William (Bill) and Carrie Proper of Century 21 Metro Alliance. We asked Mr. Proper to confirm that there were no foreclosures problems. When he got back to us, Proper said hed checked it out and there were no foreclosure issues. We moved into the house and the next day a NOTICE OF TRUSTEES SALE was posted on door. Proper insisted for nearly a week that it was a mistake.
Well, it wasnt a mistake. Carrie Proper and Bill Proper were in violation of their own agreement. Line 206 of the Century 21 Metro Alliance lease agreement says, Landlord shall not allow the Premises to become the subject of a trustees sale. These people advertised a home in foreclosure, and then entered into a misleading agreement more than a month after the premises had already become the subject of a trustees sale.
When we demanded our deposit back, the Propers tried to illegally evict us. They said, if they returned deposit, we would have to vacate NOW! They said, "We'reconcerned for your safety. Youd be trespassing & anything could happen to you & you wouldnt be protected."
Prior to moving in, Mr. Proper notified us that the Century 21 Metro Alliance written lease agreement stipulated that once weve moved into the house, our dealings would be with the landlord not Mr. Proper. However, William Proper has consistently refused to provide us with the owners contact information as mandated by the ARIZONA RESIDENTIAL LANDLORD AND TENANT ACT.
He began a series of phone calls and voicemail messages like, "You are trespassing. Unless you return the door key, the mailbox key and garage door opener to my office by tomorrow, I'm going to have resort to another method and that way you won't like.
Additionally, we have good reason to suspect that the Propers have entered home while we were away.
I contacted Century 21 Metro-Alliance designated broker, Charles McLean, by email letter first; then by phone. He said hed investigate & call back next day. I received a call about 10 days later from his partner, Phil Mercurio. I asked if the Propers had seen my letter, Mercurio replied, "Yes, we gave them a copy of it." I said, "Can I get a copy of their reply letter?" He refused. Mercurio and Mclean seem more interested in protecting Bill Proper and Carrie Proper than honoring the Realtors Code of Ethics.
If only I had I read their BBB report, I could have saved myself a lot of grief. Please dont make the same mistake.
Read what the bbb says about century 21 metro alliance.
BBB Accreditation: This organization is not a BBB Accredited business.
Based on BBB files, this company has an unsatisfactory record with the BBB due to failure to respond to a complaint.
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