I have a serious complaint with the CVS Pharmacy at 1855 West Thunderbird Avenue, Phoenix, Arizona 85023
I had a prescription of hydroxyzine at this pharmacy and I had submitted the prescription and was given the medication. I had ONE refill for this medication. I had called the pharmacy and asked them to fill the REFILL for the hydroxyzine... As well as some other medications.
I went in to pick up my medications (four total) on May 31. The pharmacy tech presented me with all FOUR medications including the hydroxyzine... Then I changed my mind and asked him to return two of the medications as I did not feel I wanted to continue taking them. These two were hydroxyzine and Bactroban.
Then, on June 2, I called the pharmacy again and spoke with Steve Borowy, the manager of the pharmacy. I asked him to again, refill the two medications I had them return as I decided I did, in fact, need them. Steve looked for the hydroxyzine prescription and said it was not THERE!!! I said please keep looking as I was just there on Saturday and the pharmacy tech had the medication in his hand... Mr. Borowy was very, very nonchalant about this... As a matter of fact, he was downright rude to me!!! He actually tried to insinuate that I was lying!!!
When I had just picked up the medication on the Saturday before! It should have been listed on my medication list in their computer!
He again said he did not see it in the computer under my list of medications.!!! I am shocked. Having a medication, when in fact, the medication was filled for me only two days before!
I suggest you people look into this. I am going to file a police report, because obviously, someone there had stolen the refill, and deleted it from my list of medications!!! And Mr. Borowy has completely ignored me and brushed this off!!! I am also going to file a police report for theft against this CVS Pharmcy.
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