I accepted a credit card offer with The Universal Card that consisted of: with a balance transfer, I would receive $100.00 of free ATT long distance calls.
I transferred a balance of $7500.00 to the Universal card. I was given an ATT calling card to use for my free $100.00 of calls. Each time I used the card, I was prompted by a voice that stated "You still have free minutes remaining". Under the impression this was true, I continued to use the calling card.
Each time I used the card, it prompted me that there were free minutes remaining. When I received my June statement, I was shocked to see that yes, I was credited with $100.00 for
my Free calls and had an additional charge of $148.58 in long distance calls! How could I be charged this amount when the phone card prompted me that I had free minutes remaining!
I have been writing letters to customer service, to the president of "The Universal Card" and calling customer service since June. I have not had any acknowledgementof my letters and the customer service people tell me something different each time I call. But they all end up telling me that I am the only person
who has had this situation and I am repsonsible for the addional $148.58 I am being charged.
I have explained that the calling card had a phone prompt which contined to prompt me with "free minutes remaining". I was
mislead to believe the calls were still free. The customer service department acts like this is not possible and I am an exception to the system.
I now have transferred my balance to another card in order to
close out this card, however, I am still disputing a remaining balance for the calls and finance charges.
I need some help in getting this charge off my card, finance charges reversed and closing this card. I now have a balance of $153.19 which is for the calls plus finance charges. I was mislead and prompted to continue using this card. Some of the calls charged over $4.00 a minute! Please help me get some response and action from the Universal Card.
I am being ignored and can not get any satisfaction. The cusomer service number is 1800-423-4343 and the address is ATT Universal Card, Attn: Billing Disputes, P.O. Box 44183,
Jacksonville, FL 32231-4183
Please Help!
Linda Solberg
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