On 5-14-08 I was online and received a pop-up ad for FREE grant information $2.95 for shipping. There were other options to choose other packages the highest being $49.50, but I chose the lesser option just for the information (so I thought). My account was debited 2.95 and a few days later there were other UNAUTHORIZED charges from Grant Resource in the amount of 49.50, plus 1.49 for international service fee (whatever that means). I received the CD but could not access the information without a unsername/password, which was not provided. Therefore, the CD is useless.
I began searching online to locate this company and found several complaint sites on this company. However, I could not find the original site and ad I ordered the CD through. I got the company's phone number through one of the complaints and called to request a refund. Needless to say, I was told they could not refund my money because I had agreed to a membership when I ordered the CD for 2.95. The lady said the terms of agreement were right there on the website, right below the options. "You can't miss it" she said. I told her there were no terms of agreement in the ad I saw. I told her it was unfair and a rip off! She said it didn't matter what I thought I could NOT get my money back because it was a binding agreement. She was rude and unprofessional, and stated I should have read the fine print. Well, I did not AGREE to 49.50. She said she would cancel my membership and I would not be charged any additional money. She said I would receive an email confirming the cancellation, which I did not receive. I ended the call and contacted my bank.
I decided to call back and try again, this time speaking to a man. I explained the situation to him and got the same response. He said the "system" would not allow him to refund my money. He too, insisted that the terms and agreement were there, and he directed me to a website that was totally different from the ad I had received. I told him that was not the website I saw, and he replied that I must have been on some other site. I gave the company name and address that was on the CD I received and he confirmed it was the same company. I told him how unfair the company's practice is and he said we could talk all day but it wouldn't change anything because he could not refund my money. RIP OFF!!! Again, he said he would cancel the membership and send me a confirmation email, which I still have not received. It is shameless that someone can get away with taking money from consumers accounts UNAUTHORIZED!!!
There are 2 other companies associated with this same address and suite number; Talkpath, LLC, which has one complaint for unauthorized credit card charges; and Zen Marketing, LLC, which ironically has a website — www.makemoneywithcreditcards.com. Whose credit cards are they making money with & YOURS! Also, the BBB has been unable to confirm if these two companies are licensed. I could not find a report through BBB on Grant Instructor LLC, but I have filed one and I encourage you to also.
I am still requesting a refund of my money & all of it! However, I have been warned that once they debit your account, they continue to debit your account even though they tell you the membership has been cancelled. So I have taken care of that. Do not do business with any of these companies. If you have encountered problems with this company — please, file a report with the BBB.
The company is:
Grant Instructor, LLC
Grant Resource Center
3155 East Patrick Lane, Suite #1
Las Vegas, NV 89120
0 comments