We were looking for information regarding what grants are available and how to qualify for them. On 3/30/09 we saw this companies blog on the internet and thought this was just what we were looking for. After all it was only going to cost $2.95 for shipping and handling and we would receive an disk that will give us all the information we need to locate and apply for grants. They would only accept my debit card not my credit card, should have known something wasn't right. We received our bank statement and they did charge us $2.95 plus another 2 cent charge (unknown what this fee was for).
We received the disk on April 17th. The disk looked fine when you first look at it. But when you click on the available tabs only one opens up with information, the rest of them requests you to "log in to the online resource center to access this content.information to do this was e-mailed to you at the time you ordered your product". Well, no e-mail was ever received. This disk did not give us any useful information at all. Since the contact tab also refered me to the online resource center, we did a internet search and found a reference to the complaint website. Now we got worried.
We contacted our bank and discovered that this company has charged us additional fees. On April 6th they withdrew $58.61 and a additional. 47 cents from our account. We then contacted the companies phone number listed on our bank statement. They told us that we had ageed to this "membership fee" in the email sent upon purchase of the product and you had 7 days to cancel or you will be charged a membership fee. (We hadn't even received the disk by the 7 day deadline). The email we never received. There was no mention of resending the email or giving us the website address, all they would say is you are not getting your money back.
So there goes $60 for nothing. We have cancelled the debit card that they have access to, so they can not charge us anymore fees.
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