I am extremely upset. I purchased an open box gateway computer tower model GM5472, serial number GCX76 * *, on Feb 12 from the Deptford NJ Best Buy. I had them start it up and it worked fine, so i left. I then went away for active duty military for 3 months. I come home to set it up on 5/9. It started in Vista fine, but after 2 minutes a blue crash screen came up and stated that I should get assistance. I called gateway for assistance and they tell me that this computer has been repaired twice before for the same issues under another name. I was extremely upset to hear I bought a twice repaired computer, with no indication that it was repaired before. I then find out it was originally purchased on 8/22/07 and returned on 12/20/07. So, I basically got suckered into buying a twice repaired, 4 month used computer.
This is outrageous. How come they get to return a defective computer 4 months later and wont let me exchange that computer for something else since they know it has been repaired twice already. It is very ridiculous that Best Buy would sell me a computer that has had so many repairs, been returned 4 months later, and then have the nerve to tell me I can only get it repaired. Now i have the same issues and they won't help me. I cannot believe that Best Buy wouldn't help resolve this in any other way except to tell me they will repair it again and again and that is all.