Complaint / Review
Home Depot / Kraftmaid
Substandard cabinets

I am writing this post in attempts of resolving an ongoing and seemingly endless issue and hopefully spare others from having a similar experience. Advice - go elsewhere to purchase. I have been trying to resolve issues with my Kraftmaid cabinet purchase since mid 2006. After having dealt with at least 10 various people representing Home Depot and still no resolution as of 3/17/08. Their best and only offer is to date $2500... A laughing offer considering the timespan and efforts I have made.

I am now at the point where I am asking for credit. I no longer have any patience left to resolve the issues and have no faith that Kraftmaid nor Home Depot can resolve the issue to my satisfaction. I am convinced that the quality of the Kraftmaid cabinets is substandard and strongly urge Home Depot to reconsider carrying these poorly manufactured cabinets. I am asking for at least 50% credit ($5,558, 72) of my initial order ($11,117, 43).

I feel that is amount is fair and reasonable as I have lived without a completed kitchen for almost 2 years, dealt with numerous personnel, labor to swap many many doors, costs and labor to dispose of enormous amounts of packing for replacement doors, accruing interest, etc. I have attached numerous pictures I have taken and written a summary of events in hopes that this letter will help future Home Depot customers. I hope that this letter will find its way to those who can make a difference, resolve this matter amicably, and not continue to fall upon dear ears.

Feeling frustrated and left with no other option, at this time I have filed complaints with the BBB (complaint#6204007) and the CT State Attorney General

I feel that is amount is fair and reasonable as I have lived without a completed kitchen for almost 2 years, dealt with numerous personnel, labor to swap many many doors, costs and labor to dispose of enormous amounts of packing for replacement doors, accruing interest, etc. I have and can forward (to those interested) attached numerous pictures I have taken and written a summary of events.